FAQ
What is DroppingBuy?
DroppingBuy is Los Angeles's premier local grocery delivery service. Our innovative approach simplifies your life while cutting your grocery bills by up to 10%.
Here's how we work:
• Place your online order by 9 p.m. Pacific Time, any day of the week.
• We source your favorite groceries directly from our trusted distributors.
• Our team brings your carefully packed groceries to your door one week later. A little planning can save you hundreds on your groceries every month!
Our on-demand model reduces our expenses by minimizing overhead, and we pass those savings directly to you. Break up with your grocery store and enjoy the convenience of high-quality grocery delivery at unbeatable prices with DroppingBuy.
How do I order with DroppingBuy?
Ordering is fast and simple. Visit our website and follow these steps:
1. Create your account.
2. Explore over 7,000 items and add your choices to the cart.
3. Proceed to checkout and enter your payment information.
4. You're all set! We'll deliver your order one week later. Please refer to our Shipping Policy information about our delivery.
Can I cancel my order?
Yes, you can cancel your order. To ensure a smooth process for all our customers, we've established cutoff times for order cancellations based on when we begin sourcing groceries from our suppliers. Please be aware that after these cutoffs, your order is considered final.
Cancellation deadlines:
Cancellation deadlines:
• For orders placed on Monday or Tuesday:
Cancel by Tuesday at 9 p.m. Pacific Time.
• For orders placed Wednesday through Sunday:
Cancel by Sunday at 9 p.m. Pacific Time.
To cancel your order, contact our support team at help@droppingbuy.com or through our web chat.
What if I'm outside of your delivery zone?
We're expanding our delivery area and hope to reach your neighborhood soon! If we don't cover your zip code, email us at help@droppingbuy.com or message our web chat to let us know where to go next!
Does DroppingBuy have a minimum order requirement?
Yes, our minimum order is $50.
I need help with my order.What should I do?
We're here to make your delivery seamless. If
you're experiencing any issues with your order, please get in touch with us at help@droppingbuy.com or on our web chat. We'll
fix it or refund your money!
What if something in my order is missing, damaged, or spoiled?
We guarantee high-quality groceries that arrive fresh and carefully packed. In the unfortunate event that something in your order is damaged, missing, or spoiled, we offer full refunds. Please refer to the next question for more information on refunds.
How do returns work?
We hope you love your order, and we stand
behind every delivery with easy returns. You can request a full refund for any
item(s) within 14 days of receiving your order. Please snap some photos of the
issue and contact help@droppingbuy.com or use our web chat. We'll
make it right, no questions asked.
When can I expect my refund?
Refunds can take up to 14 days after your request is approved. If you haven't received your money within 15 business days, please get in touch with us at help@droppingbuy.com or on our web chat.
Does DroppingBuy store my personal information?
Our Privacy Notice details how we collect, use, and share the personal information we obtain through our website, email, or other online and offline interactions with you. Please review our Privacy Notice on our website or contact us at help@droppingbuy.com for more information.
What payment methods do you accept?
We currently accept debit and credit cards (Visa, MasterCard, American Express, Discover, and Diners Club), Apple Pay, Shop Pay, Google Pay, and Meta Pay.
I don't see an answer to my question on this page. What should I do?
If you have any other questions about Dropping Buy, please email help@droppingbuy.com or message us on our web chat. Our support team is happy to help!
How do I check the status of my order?
After placing your order, we'll send an email notification with your order number. You can use this number to track the status of your order. If you don't receive your order on your delivery date, please get in touch at help@droppingbuy.com or in our web chat. Include your name and order number, and we'll investigate the issue for you.